Returns & Exchanges
Need to send something back or swap it out? Here's how to start a return or exchange, what qualifies, and the steps to get it done quickly and easily.
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Orders & Shipping
Find answers about order status, tracking, delivery times, and shipping policies. Learn what to expect after placing an order and how to resolve shipping issues.
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International Orders
We proudly ship internationally! Find out which countries we deliver to, how long it takes, shipping rates, and what to expect with customs and tracking.
Find Us In Stores
Our products are available at select grocery stores and health food retailers. Find out where you can pick them up locally.
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Why can't I track my order?
If your tracking number isn’t working, it might be because:. The order just shipped (tracking takes up to 24 hours to activate). There’s a delay in the carrier’s system. The tracking number was entered incorrectly, double check!. Still having trouble
What If My Order Is Delayed or Lost?
If your package seems delayed or lost, reach out to us!. Once it’s been 10+ business days without a tracking update, we’ll file a claim with the carrier and work to resolve things quickly. We appreciate your patience and will do everything we can to
How Do I Track My Order?
Once your order ships, you’ll receive an email with:. Your tracking number. A link to track your shipment. Click the link or enter your tracking number on the shipping carrier's tracking page. ⏱ Note: Tracking info may take up to 3 business days to a
Shipping Times
All orders are fulfilled and shipped from our facility in Clearwater, Florida, typically within 3 business days. Once your package ships, please allow:. 7–10 business days for standard/free shipping. Need it sooner?You can choose FedEx Express at che
Free Shipping
We offer free standard shipping on all domestic retail orders!. Included locations:. All 50 U.S. states. APO and FPO addresses. Free shipping is sent using the most economical carrier based on your delivery address. Transit times will vary depending
Expedited Shipping
We offer FedEx Express shipping on most orders for a flat rate of $3.95.This service delivers within 2–3 business days after fulfillment. Depending on your delivery location and order size, you may also see additional shipping options available at ch
Can I Edit a Pending Order or Change the Shipping Method?
Once an order is placed, we’re unable to make any changes — including edits to items, shipping method, or address. That said, we’re always happy to try and help if the order hasn’t shipped yet. 📞 Give us a call at 877-804-3258 during regular busines